Question: If one classifies customer service elements according to transaction stages, the typical elements in the Post-transaction stage include a. Order fill-rate and backorder level b.

If one classifies customer service elements according to transaction stages, the typical elements in the Post-transaction stage include

a. Order fill-rate and backorder level

b. Order cycle time and Time to receive order confirmation

c. Product substitution allowed at ordering

d. written statement of policy and system flexibility

e. installation and warranty services provided

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