Question: If quality is free, why do authorities recognize that an improvement program needs investment? A Zero defects is not possible. B There is an inevitable
If "quality is free", why do authorities recognize that an improvement program needs investment?
A Zero defects is not possible.
B
There is an inevitable worsening of quality during periods of change.
C
It is never free.
D
Reductions in prevention and appraisal costs lag behind investment in prevention.
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