Question: If quality is free, why do managers recognize that an improvement program needs investment? A Reductions in prevention and appraisal costs lag behind investment in

If "quality is free", why do managers recognize that an improvement program needs investment?
A Reductions in prevention and appraisal costs lag behind investment in preventio
B Zero defects is not possible.
C There is an inevitable worsening of quality during periods of change.
D It is never free.
If "quality is free", why do managers recognize that an improvement

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