1. If you were going to conduct a training program, what would you want to know about your potential trainees that would help you design a training session that would be enjoyable for the trainees and help them learn? How would you conduct your audience analysis?
2. What are some of the things a trainer should do to adapt training content and instruction for trainees who are from another country?
3. What is content curation and why is it important for training?
4. What features are necessary to make microlearning effective? Identify and explain how these features facilitate learning.

1. This chapter discussed several factors that influence the choice of evaluation design. Which of these factors would have the greatest influence on your choice of an evaluation design? Which would have the least influence? Explain your choices.
2. How might you estimate the benefits of a training program designed to teach employees how to use the Internet to monitor stock prices?
3. A group of managers (N = 25) participated in the problem-solving module of a leadership development program two weeks ago. The module consisted of two days in which the group focused on the correct process to use in problem solving. Each manager supervises 15 to 20 employees. The company is willing to change the program, and there is an increasing emphasis in the company to show that training expenses are justifiable. You are asked to evaluate this program. Your boss would like the results of the evaluation no later than six weeks from now. Discuss the outcomes you would collect and the design you would use. How might your answer change if the managers had not yet attended the program?
4. What practical considerations need to be taken into account when calculating a training programs ROI?
5. What is return on expectations (ROE)? How can it be used to show the costs and benefits of training without collecting statistics and conducting analyses? Explain its strengths and weaknesses compared to a cost-benefit analysis.
6. What are the characteristics of big data? Explain how big data could be used to show that learning influences business outcomes.