Question: Ignacio asks for a refund for a recently purchased malfunctioning DVD player. His request for the refund is considered a _ _ _ _ _

Ignacio asks for a refund for a recently purchased malfunctioning DVD player. His request for the refund is considered a _____.
a.
routine claim
b.
negative-news message
c.
neutral-news message
d.
persuasive claim

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