Use the process flow to answer the question. -Yes Does customer have receipt or credit card used for purchase? No -Yes Has product been opened? Exchange No Do they want refund or exchange? Image not displaying? Yes Inspect contents of product. Are there damaged or missing pieces? No Refund Unable to process exchange/refund Process exchange/refund Process exchange/refund Unable to process refund without receipt 7 Question 2/13 A customer asks for a refund for his TV because it no longer works. He still has the original packaging and his receipt. When you inspect the TV, you find a crack on the bottom corner. He claims it was there when he bought the TV a month ago. How should you respond?

Use the process flow to answer the question. Question 2/13 A customer asks for a refund for his TV because it no longer works. He still has the original packaging and his receipt. When you inspect the TV, you find a crack on the bottom corner. He claims it was there when he bought the TV a month ago. How should you respond