(iii) (3 points) Suppose that the manager now decides to place a separate line in front of each of the 8 employees and that customers are uniformly at random routed to one of the 8 employees. On average, how many total customers will there be waiting in line for service? This does not include customers doing paperwork or customers actually being served by an employee. (iv) (4 points) Suppose that the office now decides to utilize technology to replace all employees with a single SCA machine which is able to serve very fast in seconds and has the service time exponentially distributed. If you know that on average the number of customers in the office (this includes customers doing paperwork, customers waiting in line to be served, and the customer actually being served) is 60, what is the service rate of this SCA machine