III. Read the case study and answer the questions (6 points) Case 1: (3 points) Ms. Hong, deputy director in charge of new product development of Mainline Trucking Company, has to make some decisions. The company is specialized in producing and assembling the long container trucks and assesories. At present, the company considers to design one new assessory aiming at enhancing the lifting and unloading capacity. Ms. Hong understands that the designing new assessory is fitted with company's strategy and will help the company gain the competitive advantage in the industry. Ms. Hong has a feeling that she is right when communicated this idea to managers of other departments. With her experience and technical skill, she knows that the new products will be easily assembled and cost-benefits. However, the main resitance will be from the employees, and working groups. The new products will reduce the labor force and it is unnormal. Ms. Hong always has a good relationship with her staff, but she knows that they are too sensitive. She also understands that the new project won't be implemented without their coorperation. She looks through the window and concerns to find out the best solution for this case. Question 1.1. Which management skills that Ms. Hong has? Demonstrate your answer by giving information in the case study. Question 1.2. In case Ms. Hong is a supervisor instead of deputy director, which management skills that she can use to sort out this case? Explain your opinion