• Imagine a guest or guests with personal traits or attributes that may provide an extreme challenge during the room assignment process. 
• Describe the guest(s) and the steps you would take to accommodate him or her or them.
 
• Please be as creative as you like.

Sources:

https://www.siteminder.com/r/trends-advice/hotel-guest-experience/guest-experience-hotels-customer-satisfaction/

https://smartguests.com/blog/10-traits-of-a-great-hotel-front-desk-agent/#.Y-bMz3bMK5c