Imagine a past success story where you demonstratedSHOWING RESPECT TO YOUR CUSTOMERSin a work setting and narrate the Situation, Actions and Results you underwent to be successful:

Showing respect to your customers:Involves the ability to provide choices and promote growth

1. Situation:Describe the issue, challenge, or opportunity you directly encountered. Use enough explanation for your audience to understand why you decided to take action.

2. Actions:Describe the steps you followed to resolve the issue or problem or to capitalize on an opportunity. Give specifics that show you individually took the steps needed to make this scenario successful.

3. Results:Explain what happened as a result of your actions. Concrete, measurable outcomes, such as "four more participants were able to be involved regularly," "we had no more incidences of this sort that summer," or "this saved the agency $XX.XX," are potent indicators of success.

Answer rating: 100% (QA)

Situation In my previous role as a customer service representative at a telecommunications company I encountered a situation where a longstanding cust... View the full answer