Question: Imagine that a user, at a remote campus, reports that their Internet connection is not working. 1. What steps would you take to narrow down

Imagine that a user, at a remote campus, reports that their Internet connection is not working.

1. What steps would you take to narrow down the possible causes?

2. Identify, both, the questions you would ask of the user and the tests you would use.

3. Explain, using a decision tree (or other structured plan) for guiding your investigation.

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