Imagine that you are a conflict resolution and negotiation consultant who has been hired to assist a
Question:
Imagine that you are a conflict resolution and negotiation consultant who has been hired to assist a company with some specific needs. Ms. Jennifer Garcia is the human resources supervisor at this company. She and her staff are entering into difficult negotiations with the local union and need some ideas on strategies to use and pitfalls to avoid. At the same time, Ms. Garcia and her staff have also been managing several different types of 2 employee conflicts originating from several of the company's departments. She could use some advice to train departments about correct procedures when dealing with employee conflict in the workplace. You have been tasked in your consultant role as a resource for the company on negotiations and conflict resolution to assist Ms. Garcia in preparing for these negotiations and training initiatives.
Specifically address the following critical elements about the topic "Common mistakes in conflict resolution"
1. Briefly introduce background information about Common mistakes in conflict resolution
2. Explain the key issues or main themes related to Common mistakes in conflict resolution that frequently come up in the literature. Be sure to reference at least three scholarly resources.
3. Identify at least one additional scholarly resource that provides a different view on Common mistakes in conflict resolution. This can be met by a resource that provides a balanced view or explains the limitations of the existing research. Explain how this perception may impact the overall understanding of Common mistakes in conflict resolution in the workplace.
4. Recommend at least two strategies to consider and two pitfalls to avoid when engaging in conflict resolution or negotiations related to Common mistakes in conflict resolution in the workplace that Ms. Garcia and her staff could consider when negotiating with the local union or managing employee conflict
5. Explain what advice you would give to the HR staff to integrate this topic into their trainings about correct procedures when dealing with employee conflict in the workplace?
Communicating as professionals
ISBN: 978-0170214971
3rd edition
Authors: Raymond Archee, Myra Gurney, Terry Mohan