Your third area of focus as director of operations is outlining negotiation steps for contract renewal of the hospital's telecommunication system and enhancing the overall organizational approach to innovation.

Your third report will focus on effective organizational learning and negotiation, emphasizing enhanced and innovative thinking. Address the following:

• Outline specific negotiation strategies that you might utilize in resolving the conflict between the telecommunication systems vendor and the hospital.
• Discuss common mistakes in managing conflict that you want to avoid. You know that power is relational.
• What power does the telecommunications vendor hold?
• What power does the hospital hold?

In considering the request of the hospital chief executive officer (CEO) to enhance the focus on innovative thinking across teams, you know that organizational learning requires a climate of several elements, including openness, trust, and honesty. Address the following:

• What recommendations would you make to the hospital team managers to support and promote this climate?
• How do senior hospital leaders champion this climate?
• What specific actions can the hospital leaders and managers encourage to open conversations across teams about possible innovations and to support trying new ideas?