Question: Imagine that you are mid-way through the change management process of implementing the new LMS into your organization. You have encountered several obstacles along the

Imagine that you are mid-way through the change management process of implementing the new LMS into your organization. You have encountered several obstacles along the way, including system, connectivity and capability issues. Some of the employees who were previously on board with the change have been influenced by one particular no-no (according to John Kotter). With reference to the emotional intelligence competencies referenced in the Goleman and Boyatzis Emotional Intelligence Framework diagram in the reading 'Leading with emotional intelligence', answer the following questions

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