Imagine you are a member of the Change Advisory Board at a medium-sized company that manufactures and sells athletic clothing products to retail chains. An internal user has submitted a change request to add a reporting option to their system that will show all of the company's customers with outstanding financial balances. They need this to know when to hold new merchandise shipments and when the chain's outstanding balances are too high or too old. The chains need to pay their bills before getting any new loads. But the user did not provide a lot of details, which puts you in danger of not delivering something they really want. So you need to contact the user and get more information.

What additional information do I need in order to complete the change request?