Imagine you just started a support call from an end-user who has a very difficult question that
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Imagine you just started a support call from an end-user who has a very difficult question that involves multiple applications, some of which you might not be familiar with. Describe your approach to supporting this Customer.
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When faced with a support call from an end user with a complex question involving multiple applications some of which I may not be familiar with I would take a systematic and customer centric approach ...View the full answer