Implementation of customer relationship management project description: i need you to develop a business case for implementation of crm and need you to describe problem, solution, description and feasibility and swot analysis. Develop a complete business case for an idea. This may be a real example from your work environment or a fictional example from anywhere you choose. the basis for your business case is taken from the subject of your research paper. 

 identify business area, your role in the business and a general problem that you plan to address for your business case, as this is the time that you would have selected your topic for your research paper. Submit the swot analysis. List of critical success factors due. Feasibility analysis due.