Implementation Strategy: Hiring New Talent

Reasoning:

Given the complex nature of the new L&D software program, requiring highly specialized programming and coding skills, as well as the need for ongoing support with quick turnaround times, hiring new talent would be the most suitable approach. Here's why:

$1.$ Expertise and Quick Turnaround: The new software program demands specific and unique coding capabilities, which the current team lacks. Hiring new talent with the required skills will ensure that the system is developed and maintained efficiently, with the ability to provide quick solutions when issues arise.

$2.$ In$-$House Control: By having an in$-$house team of skilled developers, the large box retailer can maintain greater control over the development process, customization, and security of the software. This approach also facilitates better collaboration between the L&D team and the developers, leading to more tailored solutions.

$3.$ Long$-$Term Investment: While upskilling the existing team is a valuable strategy, it might take considerable time to bridge the skills gap. Hiring new talent with the necessary skills provides a more immediate solution and ensures that the new program can be implemented and maintained effectively.