Question: Implementing Six Sigma programs takes considerable time and commitment from an organization. Using the implementation points in this chapter, such as top - down commitment,

Implementing Six Sigma programs takes considerable time and commitment from an organization. Using the implementation points in this chapter, such as top

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down commitment, measurement systems to track progress, tough goal setting, education, communication, and customer priorities, describe the degree to which Starwood has successfully addressed each one with the redesign of the Sheraton Service Promise program.

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