Important Notes:

This is a Group assignment. Please form Groups of no more than 3 members to complete this assessment

I will be checking for borrowed or copied assignments. All work is to be done from scratch, you may notuse any templates or other assistances.

You may be required to use JIRA or Lucid Chart for this assignment.

Tasks:

In your interview, your user provided information in response to your questions. Now it is your job to use that information to identify specific problems your user has. This is often one of the most challenging steps in the design thinking process.

1. Take out your notes. Reflect on the interview and what you learned about your user. What stood out to you? Feel Free to go back to the Case to learn more about the problem, if you please.

What are some specific problems that the interview revealed?

Think about gaps in the users experience, meaning areas where the user could benefit from a solution.

Consider areas for exploration that especially resonate with you.

Key takeaways are what designers often call these revealed problems, gaps, and areas for exploration.

2. Develop an Empathy Map and Identify at least 3 key takeaways (problems faced by the user). Accompany the empathy map with an ideal user persona.

3. Utilize the Affinity Diagram to structure all the problems faced by the user.

4. Using your learnings from the 6 thinking hats frameworks, Select one specific problem you want to design a solution for using one or more of the following criteria (or others that you come up with) to make your selection: most urgent, most interesting, most unexpected, time, materials, desired outcomes, etc.

5. Capture that problem in a problem statement using the POV framework. (Example: Users food gets cold on her way to work. For which, we wish to design a solution that would ______)