Improving communication skills is an ongoing process. a. True b. False 2. In the communication process, the receiver is the individual conveying a message. a. True b. False 3. Listening is the act of hearing attentively. a. True b. False 4. Handwritten notes are personal forms of communication. a. True b. False 5. When writing an email message you should use proper layout, spelling, and grammar. a. True b. False 6. Video conferencing is two-way communication using audio technology only. a. True b. False 7. Motivation is an external drive that causes people to behave in a certain way to meet a need. a. True b. False 8. Maslows hierarchy of needs is based on a pyramid of five needs. a. True b. False 9. Victor Vrooms Expectancy can be described as behavior based on outcome. a. True b. False 10. Leadership is the collaboration of people influencing others toward specific goals. a. True b. False 11. Not all bosses are leaders. a. True b. False 12. Laissez-faire leaders do not allow team members to make their own decisions without input from the leader. a. True b. False 13. Delegation occurs when part or all of a project is assigned to someone else. a. True b. False 14. In a team setting, members share accountability and responsibility. a. True b. False 15. Formal workplace teams can be divided into functional and cross-functional teams. a. True b. False 16. Informal work-teams function through electronic venues. a. True b. False 17. Conflict is a perceived security to ones needs, interests, or concerns. a. True b. False 18. Assertive behavior is standing up for your rights without violating the rights of others. a. True b. False 19. Workplace bullies are employees who behave in an offensive or intimidating manner. a. True b. False 20. Applications are not legal documents. a. True b. False 21. Self-discovery is a process of identifying key interests and skills built upon career goals. a. True b. False 22. Letters of recommendation reflect job skills, accomplishments, and positive human relations. a. True b. False 23. It is unnatural to desire a job change. a. True b. False 24. Reasons for a job change include higher salary and/or a perceived decrease in stress. a. True b. False 25. A letter of resignation is an involuntary termination notice. a. True b. False Gossip is a. Disrespectful b. Unprofessional c. Both A & B d. None of the above 2. A response to a sender based on the receivers interpretation of the message is called _______. a. Noise b. Decoding c. Feedback d. None of the above 3. When the receiver is selectively hearing parts of the message and is focused more on his or her response, it is called __________. a. Passive listening b. Actively listening c. Non-listening d. Critical listening 4. Non-verbal communication includes: a. Eye contact, tone, language, body positioning b. Eye contact, facial expressions, interactive dialogue, idea exchange c. Eye contact, tone, written communication, silence d. Eye contact, facial expressions, body positioning, silence 5. Why do people have a fear or get nervous when public speaking? a. Experiences b. Expectations c. Lack of practice d. All of the above 6. How can a person practice good computer hygiene? a. Too much computer time b. Routinely scan for viruses, cookies, and other malicious coding c. Computer desktop clutter d. Browsing the Internet 7. For business emails avoid __________. a. Use of emoticons b. Hi, Urgent, Important in the subject line c. A & B d. None of the above 8. What are two elements of teamwork? a. Hard work and Success b. Motivation and Leadership c. Encouragement and Inspiration d. Management and Networking 9. In Maslows hierarchy in the workplace, self-actualization means __________. a. to Expand Skills b. Recognition/Respect c. Informal Groups d. Job Security/Environment 10. McClellands Theory of Needs is based on __________. a. Achievement b. Power c. Affiliation d. All of the above 11. What leadership style makes decisions based on input from others? a. Autocratic leaders b. Laissez-faire leaders c. Democratic leaders d. None of the above 12. Types of meetings include: a. Informational meetings b. Discussion driven meetings c. Decisional meetings d. All of the above 13. If a workplace conflict negatively affects your performance, _________________. a. Document the offense behavior b. Seek assistance within the company c. If necessary, seek outside assistance d. All of the above 14. What type of behavior consistently allows others to have their way, hence avoiding conflict? a. Passive behavior b. Assertive behavior c. Aggressive behavior d. Practical behavior 15. Resolving conflict: a. Do not make conflict personal b. Be willing to resolve the issue c. A & B d. None of the above 16. A successful job strategy includes: a. Creating a plan and not conducting any research b. Conducting research and taking action c. Evaluating performance and taking action d. Identifying references and discovering a plan 17. Professional references should include: a. Relative and friends b. Past or present employers c. A & B d. None of the above 18. When attending a job fair, _______________. a. Treat as an interview b. Dress professionally c. Display confidence d. All of the above 19. What is formal learning? a. The ongoing process of increasing your knowledge in the area of your career b. Returning to college to increase knowledge, and improve skills c. Reading career-related magazines and completing Internet research d. Learning by experience 20. Involuntary terminations include: a. Layoffs due to company financial issue b. Quitting your job and moving to another city c. The worker taking initiative to leave the company d. Positive and respectful interactions with coworkers 21. What can help you gain career success? a. Do nothing b. Let others tell you what to do c. Increase knowledge, skills, and abilities d. Set barriers and not be prepared for career opportunities 22. Changes in employment status includes: a. Promotions b. Voluntary terminations c. Retirement d. All of the above 23. A promotion may include: a. Decrease in pay b. New responsibilities c. A & B answers d. None of the above 24. In a workplace with a union agreement, a shop steward is __________. a. A conflict that occurs in a workplace b. Is the procedure used to resolve a union-employer problem c. A co-worker who is familiar with the union contract and procedures and is available to assist others in conflict resolution d. None of the above 25. Effective leaders stand out because they are: a. Supportive of others b. Trustworthy c. Excellent communicators d. All of the above ______________________________________________________________________________