In $1996,$ British Airways opened a processing centre in Mumbai, India, to handle some of its operations work. Customer relations $($handling complaint letters rather than phone calls$)$ and passenger revenue accounting $($an airline finance function$)$ were the first two major business tasks moved to India. Since then, the ROI from this relocation included savings of nearly $$23$ million per year per $1,000$ jobs it relocates to India, reduced delays in answering complaint letters $($from more than two weeks to less than three days$),$ shorter training periods, and higher work quality. The above serves as an example of:

open$-$sourcing.

offshoring.

in sourcing.

home sourcing.

onshoring.