In 2014, I found myself in a toxic work environment while working at a boutique law firm in Guam. The office manager's micromanagement style and the attorney's indifference, possibly due to a personal relationship with the manager, created a stressful atmosphere. This resulted in high turnover rates and a reputation for being a difficult place to work. My situation highlights the negative impacts of poor leadership and micromanagement on employee morale, productivity, and turnover. How do you use Maryland's "quality assistance" approach to mediator quality in overcoming implementation challenges