Question: In a call centre, how can setting lower call length targets ( AHT - Average Handle Time ) negatively impact a customer? all of these
In a call centre, how can setting lower call length targets AHT Average Handle Time negatively impact a customer?
all of these are correct
short call times can damage relationshipbuilding opportunities
may result in repeat calls for the customers
quick call handling is not always what the customer wants
increases difficulty of one call resolution
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