Question: In a catering SOR, a key performance indicator was defined as below. The SLA states speed to serve should be minimum 75% of the expected

In a catering SOR, a key performance indicator was defined as below. The SLA states "speed to serve" should be minimum 75% of the expected service level.

Metric: speed to serve at the food counter

Expected service level (target): Average3 minutes at food counter per person.

1. Develop the formula to compute the metric. Give an example of it's usage.

2. How would you collect data to compute and monitor this performance metric?

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