In a catering SOR, a key performance indicator was defined as below. The SLA states speed to
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Question:
In a catering SOR, a key performance indicator was defined as below. The SLA states "speed to serve" should be minimum 75% of the expected service level.
Metric: speed to serve at the food counter
Expected service level (target): Average3 minutes at food counter per person.
1. Develop the formula to compute the metric. Give an example of it's usage.
2. How would you collect data to compute and monitor this performance metric?
Related Book For
Financial Management for Public Health and Not for Profit Organizations
ISBN: 978-0132805667
4th edition
Authors: Steven A. Finkler, Thad Calabrese
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