Question: In a networked organisation, every functional area can ________ directly with customers. _________ no longer has sole ownership of customer interactions; it must _________ all

In a networked organisation, every functional area can ________ directly with customers. _________ no longer has sole ownership of customer interactions; it must _________ all the customer-facing _________ so customers see a single face and hear a single voice when interacting with the firm:

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