In a networked organisation, every functional area can ________ directly with customers. _________ no longer has sole ownership of customer interactions; it must _________ all the customer-facing _________ so customers see a single face and hear a single voice when interacting with the firm:

Select one:

a. interact, Sales, integrate, branding

b. interact, Marketing, integrate, processes

c. interact, Sales, limit, processes

d. interact, Marketing, limit, branding