Question: In a restaurant the waiter doesn't write the orders because he says he has the most briliant memory and it has been a serious case

In a restaurant the waiter doesn't write the orders because he says he has the most briliant memory and it has been a serious case of complaints among customers because he delivers the food wrong. What type of Cost of Poor Quality is it? Prevention Costs Appraisal Costs Internal Failure Costs External Failure Costs

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