Question: In an effort to provide some structure to the value perspective, David Garvin of the Harvard Business School identified eight dimensions on which users evaluate

In an effort to provide some structure to the value perspective, David Garvin of the Harvard Business School identified eight dimensions on which users evaluate the quality of a product or service; one dimension is which asks, What are the basic operating characteristics of the product or service?
ANSWER
performance
durability
reliability
features
In an effort to provide some structure to the value perspective,

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