In chapter 6, quality is defined as:

A. can't really define it, but you know it when you see it.

B. the degree of excellence at an acceptable price and the control of variability at an acceptable level.

C. extra features (e.g., driver assist).

D. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

E. how well a product or service fits patterns of customer preferences