In Chapter 7 your authors argue that the key difference between profit-oriented institutions and non-profit institutions (such as governments, hospitals, or schools) is that profit-oriented institutions usually Question 28Select one: a. don't cooperate with their customers. b. have a residual claimant (a clear owner) who has strong incentives to use resources profitably. c. pursue policies that are usually at odds with their customers' objectives, d. work against the public interest