Question: In chapter 9 , video 2 there is a discussion of best practices. Things like how a company generates leads, what words should sales rep

In chapter 9, video 2 there is a discussion of best practices. Things like how a company generates leads, what words should sales rep use to best describe the products. What is the best way to warm up a lead? When is the best time in the sales process for a sales rep to make an initial call, etc. What function in the SFA tool best handles this management challenge?
Group of answer choices
Contact Management
Activity Management
Incentive Management
Account Management

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