In Chapter Two, we reviewed the control process in particular the four steps: Establish standards and standard procedures for operation. Train all individuals to follow established standards and standard procedures. Monitor performance and compare actual performances with established standards. Take appropriate action to correct deviations from standards For this discussion, determine which step in the control process you think is the most important. In your response you should: Select the step that you think is the most important one Explain why you selected this step Do you think independent restaurants actually embrace the control process - should they? Share any work experiences