In Class #4: Direct Message Write the first line (1 sentence) of the letter by revising the following openings so that they are more direct. Add information if necessary. Points will be subtracted for extra sentences or if the 1 sentence does not capture the main point of the message. 1.Scenario: You heard that your friend, Poppy, got a promotion to CFO of your company, Shrute Beets. You found out from the company newsletter. Write her a statement of congratulations. __________________________________________________________________________________________ ___________________________________________________________________________________________ 2.Pursuant to your letter of November 19, I am writing in regard to your inquiry about whether we offer our Mediterranean-style patio umbrella in colors. This unique umbrella is a very popular item and receives a number of inquiries. Its 10-foot canopy protects you when the sun is directly overhead, but it also swivels and tilts to virtually any angle for continuous sun protection all day long. It comes in two colors: off-white and forest green. __________________________________________________________________________________________ ___________________________________________________________________________________________ 3.Thank you for your letter inquiring about the possibility of my acting as a speaker at the final semester meeting of your business administration club on May 6. The topic of digital rsums and portfolios interests me and is one on which I think I could impart helpful information to your members. Therefore, I am responding in the affirmative to your kind invitation. __________________________________________________________________________________________ ___________________________________________________________________________________________

4.We have just received your letter of January 29 regarding the unfortunate troubles you are having with your Pilgrim DVD player. In your letter you asked whether you may send the flawed DVD player to us for inspection. Although we normally handle all service requests through our local dealers, in your circumstance we are willing to take a look at your unit here at our Atlanta plant. therefore, please send it to us so that we may determine whats wrong. _________________________________________________________________________________________ __________________________________________________________________________________________ 5.Your message of June 18 has been given to me to answer. We regret that you were inconvenienced by receiving an incorrect invoice. We have used net Post to transmit Visa invoices for eight years, and this is the first time that invoices were sent to the wrong recipients. We take what happened very seriously, and we are changing our procedures to avoid similar errors in the future. We can assure you that the revised invoice you will receive in two days is now correct. You may use your account again. _________________________________________________________________________________________ __________________________________________________________________________________________ 6.Scenario: You work for Bluth Construction as the Purchasing Manager. You ordered three office chairs from ABC Supplies. When they came in, they were broken. You want replacements sent to your Phoenix office. _________________________________________________________________________________________ __________________________________________________________________________________________ 7.Hello! My name is Leeanne Gosbee, and I just saw the terrific Web site for your organization, Green Living Spaces, which I understand is one of the worlds leading health and wellness companies. I have a number of questions about selling your products and earning commissions. On your Web site I learned about the possibility of gaining affiliate status, which I am interested in, but I still have many questions not answered at your site. _________________________________________________________________________________________ __________________________________________________________________________________________