Question: In contrast to continuous improvement, ____ involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of

In contrast to continuous improvement, ____ involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.

	a.	Process mapping
	b.	Reengineering
	c.	Total quality management
	d.	Benchmarking

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