In evaluating workforce strategies, operations managers consider how employee capabilities affect responsiveness, efficiency, and process adaptability. The degree of workforce flexibility plays a lycy role in aligning labor with production goals.

As it relates to process management, a flexible workforce is defined as $$

workers who require close supervision to maintain consistency

workers who are willing to work large amounts of overtime when needed

a labor force with a high turnover rate

a labor force that often changes in size due to frequent hirings and firings

workers who are capable of performing many different tasks