describe and develop a strategy map for an organization of your choice. It could be a...
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describe and develop a strategy map for an organization of your choice. It could be a company that you have worked in. Make use of the Balanced Scorecard and other concepts to illustrate the strategy map. Organization: Vision: Mission: Strategy Theme: Financial Customer Strategy Objectives and Strategy Map Internal Business Proces Learning and Growth II Measures Organization: EE, a British mobile network operator Vision: We provide the best network and best service, so our customers trust us with their digital lives Mission: We run UK's biggest and fastest mobile network Strategy Theme: Business growth, Customer satisfaction, Operational effectiveness Strategy Objectives and Strategy Map Financial Customer Internal Business Process Organizational Capacity Increase revenue Improve communicat ion clarity Increase range of services Improve knowledge and skills Increase profitability Improve market perception Improve integrated services Improve telecom netwok Decrease operating costs Improve customer experience Improve end user interface Improve technology Measures Net Profit Operating costs Revenue in target markets Market share growth CSI growth New products as %of sales Brand awareness score End user experience score Employee development plans Technology training index Network efficiency index describe and develop a strategy map for an organization of your choice. It could be a company that you have worked in. Make use of the Balanced Scorecard and other concepts to illustrate the strategy map. Organization: Vision: Mission: Strategy Theme: Financial Customer Strategy Objectives and Strategy Map Internal Business Proces Learning and Growth II Measures Organization: EE, a British mobile network operator Vision: We provide the best network and best service, so our customers trust us with their digital lives Mission: We run UK's biggest and fastest mobile network Strategy Theme: Business growth, Customer satisfaction, Operational effectiveness Strategy Objectives and Strategy Map Financial Customer Internal Business Process Organizational Capacity Increase revenue Improve communicat ion clarity Increase range of services Improve knowledge and skills Increase profitability Improve market perception Improve integrated services Improve telecom netwok Decrease operating costs Improve customer experience Improve end user interface Improve technology Measures Net Profit Operating costs Revenue in target markets Market share growth CSI growth New products as %of sales Brand awareness score End user experience score Employee development plans Technology training index Network efficiency index
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The images youve provided illustrate a typical strategy map using the Balanced Scorecard framework which is designed to help organizations articulate ... View the full answer
Related Book For
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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