In knowledge services, such as IT and Software Engineering, attrition can cause havoc in the project team. The fishbone diagram below illustrates a typical problem faced by a Project Manager whose team is hit by severe attrition. For this reason, a Project Manager needs to have developed appropriate project management soft skills.

Figure $12$: Example of the Fishbone Diagram. Source:

Brighthubpm.com.

The Fishbone Diagram Example above shows a team hit by attrition. The possible causes are listed. A little investigation will help you determine

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