In knowledge services, such as IT and Software Engineering, attrition can cause havoc in the project team. The fishbone diagram below illustrates a typical problem faced by a Project Manager whose team is hit by severe attrition. For this reason, a Project Manager needs to have developed appropriate project management soft skills. Compensation Poor Skills Company Policy Lack of Training Expect Mismatch Lack of Support Atition Lack of Cramped delegation of work complex Unapproachable space tasks Hierarchical Work Culture Management Style Potential Causes Effect (Problem) Figure 12 Example of the Fishbone Diagram Source Bratthulam.com The Fishbone Diagram Example above shows a team hit by attrition. The possible causes are listed. A little investigation will help you determine which cause is most likely causing the attrition (problem). For example, you may carry out a survey to figure out compensation related causes. Or, take a look at your own management styles