In Module 3, your assignment was to make sure that the employees of Yummy Food Delivery learned about their responsibilities to complete Accessible Customer Service Training. You must have selected the right channels, because 85% have completed your training!

However, your CEO wants to catch the last 15%, and wants to make sure new employees complete this training in the first 30 days of employment. She is so serious about it that she has said she will fire anyone who doesnt complete it. Shes giving you 60 days to make it happen.

You have told her you can get it done, but also reminded her that the company will first need to provide notice to employees and the union that completing the training is a condition of employment.

Deliverables: Update the letter of offer template (please see attached) to make it clear that completing the training is a condition of employment. Prepare a memo to employees advising them of this change, and where they can go to confirm that they have completed the requirements. (Hint: use the five Ws and an H to make sure you capture key messages.) You will also need to send the memo to the union so they are aware of this new work rule. Write a covering email that you will use to send the document to the Union. Prepare a sample performance improvement letter for employees who do not complete the training. It should warn them that failure to complete the training in the next 30 days will result in discipline up to and including dismissal.

Part 3: Prepare an HR Report (5%)

Congratulations! Its been 60 days and your efforts to get employees to complete Accessible Customer Service Training were a success. The policy is updated, you sent out the communication, you only had to write 2 warning letters and now, 100% of employees are trained.

Deliverable:

Write a short report (1 page or less) to the CEO to provide this update.

In your report it should be clear:

Whether this is a progress report, a recommendation report, or a summary report Who the report has been prepared for Who the report is about What was done, what problems were addressed, and the results, including conclusions and/or recommendations Why the report was written (function), including under what authority, for what reason, or by whose request

The Attachment

Yummy Job Offer Template to be printed on Yummy 8x11 Letterhead

[Date]

[First Name] [Last Name]

[Address]

[email]

Dear [First Name]:

It is my pleasure to extend the following offer of employment to you on behalf of Yummy Food Services. This offer is contingent upon successful completion of your references and our receipt of your college transcripts.

Title:

[Job Title]

Reporting Relationship:

The position will report to [Managers Name], [Managers Title].

Job Description

The job description is attached.

Base Salary:

Your basic salary will be paid in bi-weekly installments of $[Bi-weekly salary], which is equivalent to $[Annual salary] on an annual basis, and subject to deductions for taxes and other withholdings as required by law.

Conditions of Employment:

Our standard non-compete agreement must be signed prior to your start date. Compliance with company policies, which shall be provided to you during your orientation, is a condition of employment.

Benefits:

The current, standard company health, life, disability and dental insurance coverage are generally supplied per company policy. Details of these programs can be found on our company website.

Vacation and Personal Time Off:

You will be entitled to three weeks of vacation per year. Vacation is accrued each pay period and can be used as it is earned. You will be entitled to three personal days per year and can be used as per company policy.

Start Date:

[Start Date}

Car/Phone/Travel Expenses:

Normal and reasonable expenses will be reimbursed on a monthly basis per company policy.

To confirm acceptance of this offer, please sign below and return a copy to me.

[First Name], we are pleased and excited to have you join our team and look forward to hearing from you.

Sincerely,

[Managers Name]

[Managers Title]

Signature:

As indicated by my signature below, I agree with the terms and conditions set out in this offer of employment and accept the position of [Job Title] with Yummy Food Services.

___________________________________ ______________________________________

[Candidate Name] Date