In most organizations, the _____ process is called the only core business process that is revenue-generating.

A) customer relationship management (CRM)

B) fulfillment

C) procurement

D) production

_____ systems are large scale application software packages that support business processes, information flows, reporting, and data analytics.

A) Enterprise

B) SRM

C) CRM

D) SCM

____ is a systematic, organization-wide approach for improving an organization's business processes.

A) Business process management (BPM)

B) Business process reengineering (BPR)

C) Six Sigma

D) All of the above

An organization may use ______ to develop or acquire a work system.

A) System Development Lifecycle (SDLC) methodology

B) outsourcing

C) agile scrum methodology

D) All of the above