In one of your consultancy jobs, a company hired you to lead their BPI project for...

  

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In one of your consultancy jobs, a company hired you to lead their BPI project for the software request handling process. You have been provided with the diagram below. a) b) login customer manage request Admin update request Technician manage users logout Figure 1. Request Handling Process Name the type of model provided and the modelling language that was used to create it. ( Name the notations used in the model and briefly say what they represent. c) d) e) Could you explain what the model tells us and when a business analyst would use this kind of model? (4) What information can you gather from this model that would be useful in modelling the request handling process? (+ Which process discovery method is used in the scenario, and what is the advantage of using this method? (6) In one of your consultancy jobs, a company hired you to lead their BPI project for the software request handling process. You have been provided with the diagram below. a) b) login customer manage request Admin update request Technician manage users logout Figure 1. Request Handling Process Name the type of model provided and the modelling language that was used to create it. ( Name the notations used in the model and briefly say what they represent. c) d) e) Could you explain what the model tells us and when a business analyst would use this kind of model? (4) What information can you gather from this model that would be useful in modelling the request handling process? (+ Which process discovery method is used in the scenario, and what is the advantage of using this method? (6)