In one of your information-gathering lunches with your Information Technology Department, you encounter an issue you have seen while working with other organizations: communication.

One of the employees complains about the daily mountain of emails she receives, with roughly half having nothing to do with her job. Another employee calls out the new team-sharing platform and the constant barrage of chats flowing in on the company's team messaging platform. A sales employee likes to text message his teammates to prepare for important customer-facing meetings but does not like texts from his manager over the weekend. Also, an individual from customer service appreciates video conferencing with her team but does not relish the 9:00 p.m. meeting times to accommodate employees based internationally.

Consider the digital communication platforms and tools the company uses.

• Discuss what strategies and tools you believe are most effective for formal communication between senior management and employees.
• Identify the tools you believe are best for team interaction.
• Describe the strategy you would suggest for communication between departments and across geographical sites. Explain your reasoning in terms of communication effectiveness, speed, and employee engagement. cite your sources.

Answer rating: 100% (QA)

To addressing communication challenges within the organization requires a thoughtful approach considering the various preferences and needs of employees Here are some strategies and tools for differen... View the full answer