In our Effective Communications course, we introduced the ARC framework for handling challenging client conversations in a way that ensures consistency and completeness in the way Advisors manage client relationships. Match the best description for each of the three steps in ARC.

Reposition this customer concern as an opportunity to work together on a solution

Confirm with the client that their concern has been addressed

Ask open$-$ended clarifying questions to determine the cause of the client's concern, or negative reaction

A Address

B Reframe

C Check