In our problem statement example from week 1, the topics that would be addressed in the literature review for this example would be operations management and human resources. Also, the organizational issues identified as part of the problem were quality, affordability, and unhappy clients. As part of the operations management discussion, we would want to write about the lack of proper quality controls. As part of this discussion for this example we might also include what is wrong with the current quality controls now, and what types of other quality processes are available based on research. So that might include six sigma, total quality management, standardization of processes, including companywide quality expectations. Additional discussion defining these terms such as six sigma, TQM, standardization and details on how they improve quality should also be included in this example, if this is what the student was writing about. The second part of the literature review would discuss human resources, and the responsibility of HRM to have proper training to ensure that privacy breaches do not occur. What training for front line leaders throughout the organization might look like based on research, and the importance of supporting front line leaders as well as having consistent policies and procedures in place