In paragraph $[2]$ of the message, which statement establishes credibility?

Save the Earth Investments invests in companies that believe in creating a more sustainable environment.

We are the Lemur Furniture Company.

Anderson Research Inc. found that Lemur has the best quality bamboo furniture at the lowest prices and uses the most eco$-$friendly production process.

An effective, persuasive claim or complaint message requires a clear understanding of the situation and request. Be sure to choose the appropriate tone and organization to improve the reception of your message.

Effective claim messages

How should you open an effective complaint message? Check all that apply.

With a statement of disappointment

With a lengthy review of the situation

With a compliment

With a rational, objective, unemotional tone