$.$ In recent years $($and it was recently reported$),$ Ikea has started to use drones in its warehouses to monitor inventory. $($Link: SCM Ikea Drone Article $)$

These drones help with accuracy in inventory management, allow for more creative and efficient warehouse setups, along with a host of other benefits.

During our time as a class, we discussed ways that systems or programs could be used to improve our business processes and information.

i$.$ Consider yourself a consultant for IKEA. List two KPIs in each of the following areas that could be tracked: $(8$pts$)$

SCM:

CRM:

HRM:

ERP: