In reference to the project management case; " Dealing with Uncertainty and Ambiguity in a Complex Project: The Case of Intravenous (IV) Pumps in a Healthcare Center", What is an example of change management during this project? What was their strategy? Is there a better change management system they could have used?

https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/pmj/early-edition/feb-mar-2018/j201802110.pdf