Question: In SERVQUAL, which attrbutive in service expectation includes apparent/visual confirmation of service availability? Question 8 options: 1) Reliability 2) Responsiveness 3) Empathy 4) Assurance 5)

In SERVQUAL, which attrbutive in service expectation includes apparent/visual confirmation of service availability? Question 8 options: 1) Reliability 2) Responsiveness 3) Empathy 4) Assurance 5) Tangibility

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