Question: In SERVQUAL, which attributive in service expectation includes apparent/visual confirmation of service availability? A-Assurance B- Reliability C- Responsiveness D- Empathy E- Tangibility

In SERVQUAL, which attributive in service expectation includes apparent/visual confirmation of service availability?

A-Assurance

B- Reliability

C- Responsiveness

D- Empathy

E- Tangibility

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